• American Red Cross: For emergency shelter, food, and other essential services:
  Phone: 1-800-733-2767 (1-800-RED-CROSS)
  Website: (Get Help | Emergency Preparedness | Red Cross)
   
• FEMA: To apply for disaster assistance, including financial support:
  Phone: 1-800-621-3362
  Website: (Hurricane Helene)

Water Distribution Sites

The City of Asheville and Buncombe County have opened water distribution sites. You must bring your own containers:

• Asheville: Pack Square has been set up as a central location for water distribution
  • Residents must bring their own containers: limit of 2 gallons per person or 5 gallons per family
     
• Buncombe County currently has 4 sites open. Bring your own containers. The County is also beginning to distribute food at these locations:
  • William W. Estes Elementary School - 275 Overlook Road, Asheville
  • Sand Hill Elementary - 154 Sand Hill School Road, Asheville (Please enter via Acton Circle)
  • North Windy Ridge Intermediate School - 20 Doan Road, Weaverville
  • Fairview Elementary School - 1355 Charlotte Highway, Fairview

Buncombe County is aware that many throughout the community cannot make it to the distribution sites. In response, the county is developing a mobile distribution plan to reach those in need. Those plans will be announced as soon as possible.

The county anticipates continuing these distribution efforts in the coming days, with expanded hours and available supplies as they become available.

The City of Asheville begins water distribution at Asheville Middle School and continues in Pack Square Park.

Asheville Middle School, located at 211 S. French Broad Ave, will be open to those in need from noon until dark or until supplies run out.

This location is designed for drive-thru pickup in the first bus loop, where bottled water cases will be available for pickup. One case per family is allowed per day.

Pack Square Park, located at 70 Court Plaza, will continue distributing drinking water from 9 a.m. until dark or when supplies run out. Each person will be provided 2 gallons of water per person, with a maximum of 5 gallons per family.

Those going to Pack Square Park must bring their own containers; none will be provided. Assistance will be available for those who cannot carry their water back to their cars.

For the safety of everyone involved, traffic will be directed around the park, and the distribution site will be accessed only by walk-ups. The community is encouraged to park in nearby parking decks and surface lots. Please do not park in roadways to avoid impeding emergency response.