For the 4th time, NC 2-1-1's Asheville Call Center has been awarded a 5-year accreditation from the Alliance of Information and Referral Systems (AIRS), the national accrediting body for Information and Referral call centers like ours. Accreditation is no small feat. The full accreditation process takes the better part of a year to complete and includes site visits. During that process, policies and procedures are reviewed are evaluated to ensure that:
- data management is regularly and thoroughly maintained,